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This policy explains what account and transaction data iterwin collects, how we use it, and what choices you have over your own records. It applies to your account access, wallet activity including OVO and DANA transactions, and your use of the lobby — wherever local law permits access.
When you open an account with us, we collect the details you provide during registration — your contact information, login credentials, and the payment method you link, such as OVO, DANA, or GoPay. Each time you access the lobby, deposit through your account wallet, or contact support, we record that activity in your account log. This record exists so we can resolve disputes, verify your identity if you raise an account issue, and keep your session secure across devices. We also collect technical data — your device type, browser session identifiers, and IP region — to ensure the lobby loads correctly for your connection and to detect unusual access patterns on your account. This data is not sold to third parties. We share it only where we are required to by applicable law in eligible regions, or where a payment processor like OVO or DANA needs transaction context to complete a transfer you have initiated. Availability of certain features depends on local law and the region from which you access the site. The current state of your data preferences is shown in your account dashboard after login.
OVO transaction records linked to your wallet are held only for as long as account history and dispute resolution require.
DANA deposit activity is logged to your account and is visible in your transaction history after you log in.
GoPay payment context is passed to the processor only at the point of a transaction you initiate; we do not store card-level details.
Session identifiers and device data are retained for security purposes and cleared according to the retention schedule shown in your account settings.
This policy covers the data iterwin itself handles — your account, your wallet transactions, and your lobby activity. It does not extend to third-party services you reach from our pages, including payment processors and game studios. Each of those services operates under its own data terms. Where a section of the lobby or a payment option is unavailable in your region, this policy still governs any data we collected during your access attempt. Scope questions you cannot resolve in your account dashboard can be directed to our support channel.
Your login credentials, session history, and account settings are within the scope of this policy. We control this data directly and you can request a review of it through our support channel.
Wallet activity processed through OVO, DANA, or GoPay is logged on our side under this policy. The payment processor's own terms govern data on their side of the transfer.
Game content delivered by studios such as Pragmatic Play or Microgaming is subject to those studios' own data practices where your device communicates with their servers directly.
Links or embedded tools outside the iterwin lobby — including external identity verification services — fall outside this policy's scope. Check the relevant provider's terms before submitting data to them.
Your account data is yours to review. After logging in, the account dashboard shows your registered contact details, your linked payment method, and your transaction history — including OVO and DANA deposits. If any detail is incorrect, you can raise a correction request directly through our support channel; we will ask you to confirm your identity before making changes. If you want to know what specific data we hold beyond what the dashboard displays, send a request to our support team with your account reference. We will respond within the window set by applicable local law. Requests to close your account and delete associated data follow the same channel — note that some records may be retained for the period required by law or active dispute resolution. Where access to certain data rights depends on your eligible region, that is noted in the response we send you.
Log in and open the account dashboard to see your contact details, linked wallet, and full transaction history. What is shown there is what we currently hold on your active account.
To correct an error in your registered name, contact address, or linked payment method, contact our support team with your account reference and the detail you need corrected.
For data requests beyond the dashboard — including records of past sessions or earlier wallet activity — send a written request through our support channel. We will acknowledge it and provide a response timeline.
Account closure and data deletion requests are handled through support. Some transaction records are retained for the minimum period required by law; the support team will confirm what applies to your account.
For any question about this policy — including data requests, correction queries, or account closure — reach us through the channel that works for you. Include your account reference in any message so we can locate your records without delay.
The live chat widget is available from your account dashboard after login. Use it for data questions, correction requests, or to start an account closure request — a support agent will handle it directly.
Send your data or privacy query to our support email address shown in your account settings page. Include your account reference and a clear description of the request so we can respond accurately.
The help centre inside your account contains answers to common privacy questions — how long we retain wallet records, what the dashboard shows, and how to start a formal data request without contacting support.
Protecting your account data is an operational commitment, not just a policy statement. We use session-level encryption across all account pages, including wallet and transaction screens. Access to stored account data within our systems is restricted to staff with a direct operational need — your data is not visible to general staff queries. Retention periods for different data types are set out below; when a period ends, the data is deleted or anonymised according to the schedule.
Your account session — including wallet screens where OVO and DANA balances are shown — runs over an encrypted connection. Session tokens expire after a period of inactivity; the exact duration is shown in your account security settings.
We use session cookies to keep you logged in and to remember your lobby position. You can review and clear these through your browser settings at any time; clearing them will end your active session.
Transaction records — including DANA deposits and OVO withdrawals — are retained for the period set by applicable law in your eligible region. The retention schedule for each data type is available on request through support.
When this policy changes, we post the updated version at this URL and note the revision date at the top of the page. Continuing to use your account after a posted change means you have seen the update; questions about any change can go to support.
These are the questions we hear most often about how we handle your data. If yours is not here, the support channel in your account dashboard is the fastest way to get a specific answer.
We collect the contact details and credentials you enter during registration, the payment method you link (such as OVO or DANA), and the device and session data generated when you access the lobby. This is detailed in the policy section above.
Your account dashboard after login shows your contact details, linked wallet, and transaction history. For data beyond what the dashboard displays — such as historical session logs — send a request through our support channel with your account reference.
Contact support through live chat or email with your account reference and the specific detail that needs correcting. We will verify your identity before making any change to your registered information.
Transaction context is shared with OVO or DANA only at the moment you initiate a payment, so the processor can complete the transfer. We do not sell your data. We may share it where required by applicable law in eligible regions.
Some records — including transaction history related to OVO and DANA activity — are retained for the minimum period set by local law or required to resolve any open dispute. The support team will confirm the specific period when you request closure.
Contact support immediately through the live chat in your account dashboard. Change your password before contacting us if you are still able to log in. We will review the session log on your account and follow up with you directly.